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Topics: Customer Feedback, Net Promoter Score, weekly meetings, Strategic Discipline, customer satisfaction metrics
There are a number of components within the inner working of Meetings, Metrics and Priorities to make Strategic Discipline work for your business. When we begin working with clients at Positioning Systems, any implementation of Strategic Discipline includes customer and employee reporting in the weekly and monthly meeting segments. This is critical due to the importance of pattern recognition and the need for balance in your business metrics and priorities.
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Topics: The Ultimate Question, customer survey, Customer Feedback, Net Promoter Score, weekly meetings, customer satisfaction metrics, measurement
Last blog we discussed the importance of meetings fitting together. Your meetings should cascade or telescope from the first meeting of the year which should be your annual planning meeting. This should be about 2 – 3 days depending upon what you need to discuss, how complex the challenges are that the organizations faces, and when you last did a proper planning and strategy session.
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Topics: weekly meetings, Annual Plan, meeting rhythms, metrics, meetings, key performance indicators
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Topics: Accountability, weekly meetings, priorities, Pearsons Law, metrics
Do you wonder why your people are so frequently unaccountable to the results you expect? How often are you asking them to be accountable to your expectations?
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Topics: Accountability, weekly meetings, Strategic Discipline, meeting rhythms, meetings, daily huddle
Ten to twelve inches or more of snow fell throughout the Midwest yesterday. As I pulled and pulled on my snow blower to get it restarted I was reminded of the importance of customer and employee feedback which is a staple of our weekly meeting rhythms. Had I paid attention to my own discovery during the last snow fall I wouldn’t have been stuck having to remove a foot of snow from more than half my driveway and sidewalk yesterday morning. Why hadn’t I paid heed when my snow blower stopped several times when I last used it?
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Topics: Customer Feedback, Employee Feedback, weekly meetings, meeting rhythms, pattern recognition
It would hardly be Christmas and the holiday season if most of us weren’t feeling some stress. It’s a little known fact what the real source of stress is. What you are stressing about right now? Most of us are hurrying to get our Christmas gifts purchased, and hoping we don’t forget anyone. Some males even make it a habit to shop the very last day, Christmas Eve for their significant other. Add this to your current to do list and it’s no wonder some of us border on insanity this time of year.
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Topics: Accountability, weekly meetings, stress
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