Last week’s newsletter (sign up here) which I publish monthly was How to Link Customer Feedback to Profitability.
Strategic Discipline Blog
Topics: Net Promoter Score, customer satisfaction metrics, Execution
It was before FM radio had taken the lead in listenership from AM. That’s how long ago this story is. I was the sales manager for a 3000 watt FM radio station in Fond du Lac, Wisconsin. My first year as a sales manager had been difficult. We hadn’t managed to meet the previous year’s sales numbers and I was challenged to meet the new projections or the outcome would be back to a sales position.
Topics: Accountability, Discipline Plan, meeting rhythms, Execution, goals
Why do most businesses fail? It’s natural to assume most businesses fail due to poor execution. The answer may surprise you.
Topics: Strategic Discipline, meeting rhythms, priorities, metrics, Strategic Learning, Execution