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Is it comforting to know that even the big guys get things wrong when it comes to customer experience? Maybe I'm daft, but yesterday when I attempted to replace my old wireless router with a new Linksys [Cisco] wireless router there seemed to be a clear disconnect between what the customer might experience and Linksys efforts to resolve potential problems.
Topics: customer survey, Strategic Discipline, Top Priority, Discipline Plan, priorities, customer satisfaction metrics, Core Competencies
Just about every business I know can put together a one year plan for their business. How many actually do is another question. The biggest issue is whether the plan has the teeth to succeed. Does it muster the proper support and accountability to achieve the expected result? You need only refer to my last blog Strategic Planning - Great Strategy Isn't Enough to understand the multitude of reasons why most business plans fail. That's why you need Strategic Discipline.
Topics: Accountability, Strategic Discipline, Discipline Plan, Annual Plan, One Page Strategic Plan, priorities, Strategic Planning, 3-5 year plan
Before moving to your One Year Plan it's important to understand that developing your strategy isn't enough. Getting your executive team together to postulate, plan, brainstorm and discover your 3-5 year plan and then determine your key thrusts and capabilities isn't nearly enough to move the needle on your business.
Topics: Accountability, Strategic Discipline, Discipline Plan, priorities, Strategic Planning, 3-5 year plan, Page Strategic Plan
In Mastering the Rockefeller Habits Verne Harnish states that to become and remain competitive your company needs three things:
Topics: Core Values, Discipline Plan, Mastering the Rockefeller Habits, Jim Collins, Business Vision, Strategic Planning, BHAG, 3-5 year plan, Core Competencies, Promise, Page Strategic Plan
A recipe for a great meal is only as good as its presentation. Clarity in your business is only as good as your ability to communicate it and then implement. So perhaps your buying into to the idea of creating a vision for your business as the recipe for growth. What's next? Gazelles One Page Strategic Plan provides clarity and action steps to not only broadcast your intentions but to provide steps to get everyone on board and contributing to the momentum of your top priorities. It's the key to not only achieving clarity in your business, it provides the next action steps. You must not only indicate where you are going, you must give your team a way to climb on board and contribute.
Topics: Business Growth, Core Values, Discipline Plan, One Page Strategic Plan, Business Vision, Strategic Planning
In Clarity Dissolves Resistance we discussed how many business owners and executives fail to understand the importance of determining a vision for their business. While small business owners [less than $1M in revenue] may be more guilty of this than mid-size business owners, it’s not hard to find this lack of vision in larger companies. The changing economy, advancing technology, competitive pressures, internal challenges all contribute to this so-called fog of war. It can dull the senses and reduce the leader’s appreciation for developing a vision. Setting priorities and communicating them to employees is critical to growth.
Topics: Business Growth, E-Myth, One Page Strategic Plan, Business Vision, Michael Gerber, Strategic Planning, emyth
How do you motivate action? Whether it's your employees or customers it's a good idea to make them feel like they have a head start to the finish line.
Topics: Business Growth, goals
Jim Collins in Built to Last and Good to Great discussed the importance of creating your BHAG. In the real world my guess is that very few businesses discover their BHAG either because they've never heard of it, or don't understand the value it can have in growing their business.
Topics: strategy, BHAG, strategy decisions, Strategy Decision
Would you like to get more value from your team? Maximize their output and contribution?
Topics: Mastering the Rockefeller Habits
If you’ve been following the markets and the $700 billion financial bailout the most powerful message you can absorb as the market and the financial segment of our economic base absorbs shock waves from the continuing impact of the subprime debacle is this – there’s been a failure in following fundamentals.
Topics: Core Values, Sound fundamentals
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Doug Wick, President
Positioning Systems
The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.
Our 3 disciplines include:
- Priorities
- Metrics
- Meeting Rhythms