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Eliminate Discretion at the Operating Level of Your Business

Posted by Douglas A Wick on Mon, Aug 13, 2012

Discretion at the operating level of your business can absolutely destroy your business!  When you fail to be consistent, customers come away with a different experience every time.  This headline, “Eliminate Discretion at the Operating Level of Your Business” is a mantra from Michael Gerber’s E-Myth, Why Most Small Businesses Don’t Work and What to Do About It. It is the principal of systems at its core.  A starting  point for systems take precedent over people.  (See Topgrading - Was Michael Gerber Wrong)

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Topics: Acute Myeloid Luekemia, E-Myth, People, customer satisfaction metrics, Business Culture, E-Myth Revisited, Eliminate Discretion at the Operating Level of You

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The Strategic Discipline Blog focuses on midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.

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