In Setting the Table: The Transforming Power of Hospitality Business by Danny Meyer, he outlines how Union Square Hospitality Group hires managers.
He sets the table for why managers are so important (According to a Gallup poll of 1 Million employees, 75% leave due to a bad boss.). Meyer shares what he looks for when he hires management positions.
These nine traits are crucial for his business. These aren’t necessarily benchmarks you need to use. Choose your own.
Start with the end in mind. Look at the best managers who have worked out in the past. Most importantly, set standards and characteristics for your business to fit your culture.
Once my customers identify their Core Values, I recommend developing several questions in their interview process to help them discover whether candidates have their Core Values.
Success is 1% Plan, 99% Behavior. Culture provides the energy to achieve results. It propels success.
A good manager at another business doesn’t necessarily mean they’ll be a good manager in YOUR business.
Meyer shares that the moment people become managers for the first time, it will be as if the following three things have happened:
Meyer feels the biggest mistake managers can make is not setting high standards and holding others accountable. (I experienced this firsthand as a first-year manager)
This denies employees the chance to learn and excel. Employees do not want to be told, “Let me make your life easier by enabling you not to learn and not to achieve anything new.”
Managing
You can get the best productivity from your employees only when they believe leadership is open-minded, accessible, and welcomes input.
Managers who give only lip service to an open-door policy effectively shut the door by being defensive, by not holding themselves accountable when they make a mistake, and by not actively looking for ways to make their employees feel heard. (Do you know how your managers respond to their people? If you’re experiencing consistent turnover within a department, odds are it’s a manager issue.)
Union Square Hospitality Group applies constant, gentle pressure to their leaders to stay tuned in to the aspirations and frustrations of staff members.
They want their leaders not just to keep the door open but to walk out that door and actively beckon people to come in.
HIRING MANAGERS
How do you hire managers? What do you look for? How does it differ from hiring staff?
Need help establishing successful hiring practices for your business?
To create an environment where everyone is inspired to give their best, contact Positioning Systems today to schedule a free exploratory meeting.
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