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Beat Goliath - Graham Weston Rackspace Houston Growth Summit

Posted by Douglas Wick on Wed, May 11, 2011

Graham Weston took a risk asking our Growth Summit audience to give him comments good or bad about his company Rackspace.  At the core of his curiosity is a commitment to a cultural change he began in 1999 which has sky-rocketed his firm to enormous growth and an envied position in a highly competitive expanding marketplace.  A CEO from the audience responded describing an emergency situation where their server went down right before hosting an on line webinar at 10 PM on a Saturday.  Rackspace answered their call immediately and worked through the night to help them get their webinar on by 6 AM Sunday.  The CEO said it was the most impressive customer service performance he’d ever seen.

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Topics: Customer Feedback, Net Promoter Score, employee engagement, Strength Based Leadership, Ultimate Advantage

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Doug Wick, President

Positioning Systems

 

The Strategic Discipline Blog focuses on small to midsize business owners with a ravenous appetite to improve his or her leadership skills and business results.

Our 3 disciplines include:

- Priorities
- Metrics
- Meeting Rhythms

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