Tuesday a high school class mate of mine decided to have a colonoscopy performed for the second time. I’ve written about Steve before in It Starts With the Right People. He let me know late Tuesday he is still the perfect asshole!Read More
Strategic Discipline Blog
A fundamental principle of Good to Great and The Rockefeller Habits is the first place to grow your business is People. People is one of the Four Decisions in growing your business, that you must get right or risk leaving significant revenues, profits, and time on the table. If you don’t recall Jim Collins quote from Good to Great, you should keep it somewhere on your desk as a constant reminder, “First who than what.”
People, Collins states, are more important that the product or service you provide.
Inside your business there’s a secret weapon that probably lies dormant. You’re unaware of the latent potential it possess or didn’t realize how you can develop it in order to increase your capacity to grow.
Monday morning during the Collective Intelligence portion of one of my customers weekly meetings we engaged in asking the team specific questions from the Q12 Gallup Employee Engagement Processto help solve a specific issue on this company’s top priority for 2013.
Discovered a great customer experience recently? When and how were you sure?