You and probably many business owners are virtually swimming in waves of data. Advances in technology and the Internet have made it easy to collect data on almost any subject and allow you, if willing, to collect measurements on any part of your business.
Strategic Discipline Blog
Discretion at the operating level of your business can absolutely destroy your business! When you fail to be consistent, customers come away with a different experience every time. This headline, “Eliminate Discretion at the Operating Level of Your Business” is a mantra from Michael Gerber’s E-Myth, Why Most Small Businesses Don’t Work and What to Do About It. It is the principal of systems at its core. A starting point for systems take precedent over people. (See Topgrading - Was Michael Gerber Wrong)
The popularity of shows like The Biggest Loser and ABC’s recent foray into this with Extreme Makeover Weight Loss Edition I believe stems from the encouragement and reinforcing belief in ourselves we receive by watching someone achieve success in reaching their goals. It’s the same attraction that has us spend so much money on sporting events.
In Clarity Dissolves Resistance we discussed how many business owners and executives fail to understand the importance of determining a vision for their business. While small business owners [less than $1M in revenue] may be more guilty of this than mid-size business owners, it’s not hard to find this lack of vision in larger companies. The changing economy, advancing technology, competitive pressures, internal challenges all contribute to this so-called fog of war. It can dull the senses and reduce the leader’s appreciation for developing a vision. Setting priorities and communicating them to employees is critical to growth.
Even though I’m big supporter and believer in Michael Gerber’s principles as provided in The E-Myth Revisited, Why Most Small Businesses Don’t Work and What To Do About It, and was a Certified E-Myth Coach for ten years, my coaching experience with over 250 small to mid-sized businesses has provided a keen insight into where some of Michael’s assertions don’t always work in the real world.